Course Continuing Education Policies

October 6, 2018


1.Course Title: Death is Inevitable – Dying Well is Optional
Course Description
: In this course, students will learn about death and dying, and compassionate approaches to end-of-life care in the medical field. Topics will include how medical professionals can manage end-of-life care using a human-centered approach, the benefits of hospice and palliative care, how to alleviate suffering and manage symptoms to improve quality of life, and how clinicians and caregivers can collaborate to develop a plan of care with a patient goal focus.

Course Objectives: 
Course Objectives: At completion of the course, participants will be able to:
a. Describe the medical professionals’ approach to end-of-life care with their clients/patients.
b. Examine the benefits of end-of-life care through hospice and palliative care.
c. Identify the principles of compassionate/ patient-centered care.
d. Describe how symptom management and the alleviation of suffering can improve quality of life.

Course Presenters: 
President and Founder at End Well Foundation; Hospitalist, Internal Medicine, Sutter Health, San Francisco; Founder, Ungerleider Palliative Care Education Fund; Clinical Reviewer, Bright.MD; Clinical Advisor, Samada. Dr. Ungerleider is a physician, philanthropist, filmmaker and speaker. She works as an internist practicing hospital medicine at California Pacific Medical Center in San Francisco. Shoshana is passionate about improving how seriously ill patients are cared for throughout the continuum of life. She started the Ungerleider Palliative Care Education Fund to further palliative care education. To that end, she has funded and produced films including Extremis, a short documentary that premiered at the Tribeca Film Festival and was nominated for an Academy Award. In addition, she produced End Game, a short documentary on hospice and palliative care by Academy Award winning directors Rob Epstein and Jeffrey Friedman which premiered at Sundance Film Festival this year and was acquired by Netflix. She has also founded the End Well Symposium, an interdisciplinary conference dedicated towards transforming the end of life experience.

2. BRUCE L. MILLER, M.D. Diplomat, American Board of Hospice & Palliative Medicine, Diplomat, American Board of Internal Medicine
Assistant Clinical Professor of Medicine, University of California, San Francisco, Mt. Zion Medical Center; Attending Physician, Symptom Management Service, UCSF Comprehensive Cancer Center; Attending Physician, Symptom Management Service Helen Diller Family Comprehensive Cancer Center. Dr. Miller is a leading voice in reimagining the end of life experience. BJ is a palliative care physician at University of California, San Francisco and former Executive Director of Zen Hospice Project. He is a powerful advocate for the roles of our senses, community, and presence in palliative care as informed by his own unique experience as a patient. His TED Talk, “What Really Matters at the End of Life,” became one of TED’s Top 15 Most Viewed Talks of 2015 and to date has been viewed over 6 million times.

3.  MICHAEL FRATKIN, M.D., American Board of Hospice and Palliative Medicine
Medical Director at Heart of the Redwoods Hospice; Founder/Director of ResolutionCare.
Dr. Fratkin is a builder, an innovator and a dreamer who approaches life and the practice of medicine with love and respect. Standing on a foundation of inspiration and burnout, Dr. Fratkin began creating ResolutionCare Network to build capacity for capable and compassionate palliative care in the rural Northern California community in which he made his home. He has been a transformative and provocative voice for improving the experience of people and families facing the completion of their lives while ensuring that the meaningful professional experiences of those providing care is of equal importance.

 2. Alzheimer’s Orange County is approved to offer the following continuing education units for professionals:

  • BRN: Provider approved by the California Board of Registered Nursing (BRN), Alzheimer’s Orange County, Provider #CEP 14757, for 2 contact hours.
  • CAMFT/BBS: Alzheimer’s Orange County (AOC) is approved by the California Association of Marriage and Family Therapists (CAMFT) to sponsor continuing education for LMFTs, LCSWs, LPCCs, and/or LEPs. AOC maintains responsibility for this program and its content. This course meets the qualifications for 2 hours of continuing education credit as required by the California Board of Behavioral Sciences.

3. Refund/Cancellation Policy

No refunds for donations made will be awarded.

4. Instructions for Requesting Accommodations for a Disability

Alzheimer’s Orange County will make every effort to provide reasonable accommodations for individuals with disabilities. To request special accommodations please call the Chapman University Sociology Department at (714) 997-6621, at least two weeks prior to the event. The office hours are Monday – Friday, 8:00am to 4:30pm.

5. Continuing Education Grievance Policy

The Education Department at Alzheimer’s Orange County is dedicated to providing quality, affordable continuing education to various professionals throughout the community. In an effort to meet the needs and expectations of our constituents, there is a process in place for a course participant who has a specific concern to voice his/her complaint.

Please submit any complaints in writing (postal letter or e-mail) within seven (7) days of the education event. Any complaints submitted will be handled confidentially. Please mail the complaint to Kari Walker, Director of Education, at the following e-mail or postal mail address:          OR            Kari Walker, Director of Education,
2515 McCabe Way, Suite 200, Irvine, CA 92614

Please be sure to include:
1. Your name and contact information
2. The name of the course event
3. The date of the course event
4. The course presenter’s name
5. A detailed description of the reason for the complaint
6. The type of resolution you are expecting (this does not guarantee that a resolution will be approved)

A record of each complaint or grievance and its resolution is kept by the Education Director and reported with the CEU provider application and renewal.

6. Continuing Education Certificates of Completion

Certificates of Completion will be e-mailed within ten (10) days of course completion to participants who return the completed course evaluation form.

Certificates will only be awarded to participants who attend for the full 2-hour course. No partial CE credit will be awarded.